Terms and Conditions


Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur.

Price and Delivery

The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges at the checkout stage and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

Delivery will be made by courier or Royal Mail depending on the goods ordered.

The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

You will be informed of dispatch by email or telephone. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

Oversease Purchasing

For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits, pay any import duties if applicable to import goods from our site. Please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by Pottinger + Cole under any circumstances so therefore purchases are entirely at your own risk.


You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been despatched. To cancel your order you must notify us by email: shop@pottingerandcole.co.uk

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when sent to you.


In the event that an item is withdrawn or discontinued we will offer an alternative or refund after informing the customer involved.

Damaged, Missing, Faulty or Incorrect Goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as 'damaged' in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as 'damaged' (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately by email shop@pottingerandcole.co.uk . You must tell us within 48 hours of receipt.

Please keep all packaging and instructions and do not use the item. We will arrange for the collection and replacement as soon as possible.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.